Topic: Computer Technician Services
EQ: "How can a Computer Technician best provide service to a small business?"
Showing posts with label Presentation. Show all posts
Showing posts with label Presentation. Show all posts

Thursday, May 29, 2014

Senior Project Reflection

(1) Positive Statement
What are you most proud of in your Block Presentation and/or your senior project? Why?
-I actually had no trouble regarding presentation, I also felt that actually bringing in my own computer and open it up for everyone to see really hooked some of the audience and peaked their interest and curiosity. I am not sure if I kept them in that state but I was satisfied on how I was able to start it off like that.

(2) Questions to Consider
a. What assessment would you give yourself on your Block Presentation (self-assessment)?
AE >>P<< AP CR NC

b. What assessment would you give yourself on your overall senior project (self-assessment)?
AE >>P<< AP CR NC

(3) What worked for you in your senior project?
The research process actually taught me a lot. Beforehand, all of the research I would gather for anything it will always be crap articles written by people who don't have the qualifications to write that sort of thing. But having the standards of what is considered a reliable source, it helped me determine what I should use and I shouldn't.

(4) (What didn't work) If you had a time machine, what would have you done differently to improve your senior project if you could go back in time?
I thought that the senior project sucked because I wasn't totally into my topic, but in reality it was me not maximizing the opportunities to actually do something enjoyable. If I had a time machine, I would go back and redo my projects, independent component, in a more enjoyable manner so I will find more value in it.

(5) Finding Value
How has the senior project been helpful to you in your future endeavors? Be specific and use examples.
Well I used the senior project as a career exploration sort of it. It really allowed me to explore one of the fields I am considering going into, because I am still unsure on what I want to do with my life. In the time where I have to make a decision, I can now logically decide with experience as justification.

Wednesday, February 26, 2014

Blog 16: Advisory Meeting #2

EQ

Answer #2 The best way for a computer technician to provide service to a small business is to elicit answers.

1. The job of a computer technician is to obviously fix a computer so in order to do that, he must let the customer explain the situation and their experience without any interruptions. Interrupting the person you are trying to help will only slow down the process.

2. After hearing about the situation from the person you are assisting, you must ask appropriate questions where they help you understand the situation better and to clear up any confusion that came from their explanation and without accusing them because they are already, most likely, defensive about it.

3. Ask follow up questions that would help you find the source of the problem. Questions like "What did you do?" need to be avoided because it sounds as if you are accusing the person and holding them responsible for the malfunctioning computer. Instead ask open-ended questions such as "Has it ever acted like this?" "What programs were you running at the time it began to malfunction?"

The research source (s) to support your details and answer:
CompTIA A+ Certification All-in-One Exam Guide, 8th Ed.(Exams 220-801 & 220-802)

Eliciting answers the proper way, asking non-accusatory questions, open ended questions, and letting them answer without any interruptions, will help to providing service to a small business.

Thursday, February 6, 2014

Blog 13: Lesson 2 Reflection

Content:

1. Positive Statement

What are you most proud of in your Lesson 2 Presentation and why?
-I'm not exactly proud of anything from it. I got in done in time, but I wanted to make it entertaining because I have a very boring topic and I didn't succeed in making it fun to watch.

2. Questions to Consider
a. What assessment would you give yourself on your Lesson 2 Presentation (self-assessment)?

AE >>P<< AP CR NC

b. Explain why you deserve that grade using evidence from the Lesson 2 component contract.
-I deserve a P because I made all the meet all the P requirements. I got my Rough draft typed lesson plan in, in time and also the final one.I had everything prepared and set up on time and so on. I also meet the time requirement I believe.

3. What worked for you in your Lesson 2?
-I got it done it time, in other words, I didn't stay up past 12 am like other times.

4. (What didn't work) If you had a time machine, what would you have done differently to improve your Lesson 2?
-I wanted the presentation to be more entertaining, but couldn't find the way to do it and didn't have enough time left.

5. Finding Value
What do you think your answer #2 is going to be?
-With the book I am currently reading, it provides a list of traits a technician should have for the customer's benefit. I might reference that chapter as an answer.