Blog 16: Advisory Meeting #2

EQ

Answer #2 The best way for a computer technician to provide service to a small business is to elicit answers.

1. The job of a computer technician is to obviously fix a computer so in order to do that, he must let the customer explain the situation and their experience without any interruptions. Interrupting the person you are trying to help will only slow down the process.

2. After hearing about the situation from the person you are assisting, you must ask appropriate questions where they help you understand the situation better and to clear up any confusion that came from their explanation and without accusing them because they are already, most likely, defensive about it.

3. Ask follow up questions that would help you find the source of the problem. Questions like "What did you do?" need to be avoided because it sounds as if you are accusing the person and holding them responsible for the malfunctioning computer. Instead ask open-ended questions such as "Has it ever acted like this?" "What programs were you running at the time it began to malfunction?"

The research source (s) to support your details and answer:

CompTIA A+ Certification All-in-One Exam Guide, 8th Ed.(Exams 220-801 & 220-802)

Eliciting answers the proper way, asking non-accusatory questions, open ended questions, and letting them answer without any interruptions, will help to providing service to a small business.

Blog 14: Independent Component 1

LITERAL
(a) I, Lionel Arellano, affirm that I completed my independent component which represents 30 hours of work.
(b) 1. CompTIA A+ Certification All-in-One Exam Guide, 8th Ed. - Mike Meyers 2. Upgrading and Repairing PCs. 18th Ed. - Scott Mueller
(c) https://docs.google.com/spreadsheet/ccc?key=0AtPbi-xgbclwdEl3OGhLZXEzRnRTeWhpU1pyRnc0bUE#gid=0

(d) What I did for my Independent Component 1 is study to get an A+ Certification. Basically how I got this done was first off I practiced of prior knowledge that I know from research done prior to Independent component, by assembling a PC together and afterwards installing the Operating System and all other software such as drivers to make sure the all the functions are working correctly, such as the integrated graphics, network connection, USB ports, and so on. Afterwards, I continued to study by reading the one of the two books I cited above (CompTIA A+ Certification All-in-One Exam Guide, 8th Ed. - Mike Meyers) and wrote down notes of stuff I found important as I read so it would stick and to provide evidence of work.

INTERPRETIVE 

APPLIED

-Well when I first started off with my independent component, I thought, it was basically just fixing computers, setting up stuff for being, not talking to anyone, rarely, only to the customer, and it honestly made me hate my topic. I was wrong at many levels luckily. I found out through my research that communication is such a big key in providing these services. What I learned about my topic is that when ever technicians go and do their jobs, they are already arriving at a customer that is saddened, stressed, worried, anxious, frustrated, angry about their system not working properly, and knowing how to handle those customers, how to ask questions, what kind of questions to ask is extremely important. The answers to those questions is what a technician needs to be to solve the issue. The outcome if the technician fixes the system or not is not only in his/her's hands, but also of the customer, and of course, the technician must guide the customer.

Blog 13: Lesson 2 Reflection

Content:

1. Positive Statement

What are you most proud of in your Lesson 2 Presentation and why?
-I'm not exactly proud of anything from it. I got in done in time, but I wanted to make it entertaining because I have a very boring topic and I didn't succeed in making it fun to watch.

2. Questions to Consider
a. What assessment would you give yourself on your Lesson 2 Presentation (self-assessment)?

AE >>P<< AP CR NC

b. Explain why you deserve that grade using evidence from the Lesson 2 component contract.
-I deserve a P because I made all the meet all the P requirements. I got my Rough draft typed lesson plan in, in time and also the final one.I had everything prepared and set up on time and so on. I also meet the time requirement I believe.

3. What worked for you in your Lesson 2?
-I got it done it time, in other words, I didn't stay up past 12 am like other times.

4. (What didn't work) If you had a time machine, what would you have done differently to improve your Lesson 2?
-I wanted the presentation to be more entertaining, but couldn't find the way to do it and didn't have enough time left.

5. Finding Value
What do you think your answer #2 is going to be?
-With the book I am currently reading, it provides a list of traits a technician should have for the customer's benefit. I might reference that chapter as an answer.