Blog 14: Independent Component 1

LITERAL
(a) I, Lionel Arellano, affirm that I completed my independent component which represents 30 hours of work.
(b) 1. CompTIA A+ Certification All-in-One Exam Guide, 8th Ed. - Mike Meyers 2. Upgrading and Repairing PCs. 18th Ed. - Scott Mueller
(c) https://docs.google.com/spreadsheet/ccc?key=0AtPbi-xgbclwdEl3OGhLZXEzRnRTeWhpU1pyRnc0bUE#gid=0

(d) What I did for my Independent Component 1 is study to get an A+ Certification. Basically how I got this done was first off I practiced of prior knowledge that I know from research done prior to Independent component, by assembling a PC together and afterwards installing the Operating System and all other software such as drivers to make sure the all the functions are working correctly, such as the integrated graphics, network connection, USB ports, and so on. Afterwards, I continued to study by reading the one of the two books I cited above (CompTIA A+ Certification All-in-One Exam Guide, 8th Ed. - Mike Meyers) and wrote down notes of stuff I found important as I read so it would stick and to provide evidence of work.

INTERPRETIVE 

APPLIED

-Well when I first started off with my independent component, I thought, it was basically just fixing computers, setting up stuff for being, not talking to anyone, rarely, only to the customer, and it honestly made me hate my topic. I was wrong at many levels luckily. I found out through my research that communication is such a big key in providing these services. What I learned about my topic is that when ever technicians go and do their jobs, they are already arriving at a customer that is saddened, stressed, worried, anxious, frustrated, angry about their system not working properly, and knowing how to handle those customers, how to ask questions, what kind of questions to ask is extremely important. The answers to those questions is what a technician needs to be to solve the issue. The outcome if the technician fixes the system or not is not only in his/her's hands, but also of the customer, and of course, the technician must guide the customer.