Topic: Computer Technician Services
EQ: "How can a Computer Technician best provide service to a small business?"

Friday, January 31, 2014

January Post

Ah hello there, how are you doing today? Good? Good. Well I'm doing alright. I've just been working on Independent Component 1. Speaking of Independent Component 1, what I am doing for it is studying to receive an A+ Certification (not to get, testing cost money and I'm not rich) and well what the certification represents is an all around understanding about computers. To start it off, I first practiced what I know, as a refresher kinda, regarding handling hardware, installing it and OS and so on. Here are three of the many pictures I took:

 A10-5800K CPU PLACED ON THE SOCKET
 
 IT'S ALIVE! OF COURSE THE SOFTWARE GAVE ME PROBLEMS THOUGH.
 
 MOTHERBOARD BEFORE PUTTING ON ANYTHING.

Wednesday, January 15, 2014

Blog 12: Third Interview Questions

  1. Do you work independently? Or are you employed by a specific business?
  2. What are the most common problems people ask you to approach? 
  3. How do you approach the person with the problem?
  4. How much time on average is put into in a certain situation?
  5. Since businesses often spend little money, is researching new hard/software necessary? 
  6. Once the solution is found, do you explain to the customer how to fix it themselves if the same problem occurs?
  7. Do the task involve hardware or software more often?
  8. If you work independently, about how often do small businesses call you in?
  9. If you work under an employer, how often do you spend managing the computers?
  10. Is there ever a situation where there is an immediate way to solve the situation and please the person you are assisting?

Thursday, January 9, 2014

Blog 11: Mentorship 10 hours check

1. Where are you doing your mentorship?
- At my dad's company in the offices maintaining the computers.

2. Who is your contact?
- Tomas Arellano, 1(310) 345-6739

3. How many total hours have you done?
- 19.5 Hours

4. Summarize the 10 hours of service you did.
- I completed the construction of the new computer, there were some problems where it wouldn't turn on, but it was just a matter of making sure all the power cords were put in properly. The fun part was installing the OS and all other software. Unfortunately, the CD-ROM we were going to use initially wasn't of the correct type, outdated you can say, so I had to make a bootable USB with Windows 7 on it so I wouldn't have to have the disc. After a long time, I was able to create it and got the set-up running. Afterwards it gave me an error about drivers not found, I researched it and finally found the solution. Next was installing the drivers for the motherboard and chip-set, but it was on a disc, so I had to get them online, but I couldn't because I needed one to get on the internet, so I got on a different computer, downloaded that specific one and installed it.Then I downloaded the rest of the drivers which took forever that it make me work past midnight.


Monday, January 6, 2014

Blog 10: Senior Project, The Holiday

1. It is important to consistently work on your senior project, whether it is break or we are in school. What did you over the break with your senior project?
- Well the parts for the new computers for the office came in during the first week, so I spent my time assembling them and putting all the software on them.


2. What was the most important thing you learned from what you did and why? What was the source of what you learned?
- The problem solving skill is needed. First time around, I had no experience in doing this, I didn't feel I needed too since its basically a plug it in where it fits type of thing, and it is for the most part. I had two cables that fit in the same place though. At the beginning, I plugged it in there, and didn't notice the other. Once I tried to turn n the computer, it wouldn't. The only way to turn on the computer is obviously with the power button on the case, so I thought it was the Power-/+ LED etc. connectors then it went on to the power supply, and then the motherboard being fried. It obviously wasn't and it took me hours until I attempted an approach of testing the cables, and making sure everything is properly working. 

- Second time, it was all software problems. I wasn't able to install the OS on the Hard drive via USB (CD Drive was pushed aside in the purchasing). I attempted to research the error, I spent hours on it, but nothing. I tried using different USBs, changing settings in the BIOS. The solution to it was pretty simple and pathetic, but once that got done I just installed all the drivers and it was ready to go.

3. If you were going to do a 10 question interview on questions related to answers of your EQ, who would you talk to and why?
- I don't know who I would ask, because I don't know anyone specific enough to be eligible to answer the questions.
  1. Do you work independently? Or are you employed by a specific business?
  2. What are the most common problems people ask you to approach? 
  3. How do you approach the person with the problem?
  4. How much time on average is put into in a certain situation?
  5. Since businesses often spend little money, is researching new hard/software necessary? 
  6. Once the solution is found, do you explain to the customer how to fix it themselves if the same problem occurs?
  7. Do the task involve hardware or software more often?
  8. If you work independently, about how often do small businesses call you in?
  9. If you work under an employer, how often do you spend managing the computers?
  10. Is there ever a situation where there is an immediate way to solve the situation and please the person you are assisting?