Topic: Computer Technician Services
EQ: "How can a Computer Technician best provide service to a small business?"

Monday, January 6, 2014

Blog 10: Senior Project, The Holiday

1. It is important to consistently work on your senior project, whether it is break or we are in school. What did you over the break with your senior project?
- Well the parts for the new computers for the office came in during the first week, so I spent my time assembling them and putting all the software on them.


2. What was the most important thing you learned from what you did and why? What was the source of what you learned?
- The problem solving skill is needed. First time around, I had no experience in doing this, I didn't feel I needed too since its basically a plug it in where it fits type of thing, and it is for the most part. I had two cables that fit in the same place though. At the beginning, I plugged it in there, and didn't notice the other. Once I tried to turn n the computer, it wouldn't. The only way to turn on the computer is obviously with the power button on the case, so I thought it was the Power-/+ LED etc. connectors then it went on to the power supply, and then the motherboard being fried. It obviously wasn't and it took me hours until I attempted an approach of testing the cables, and making sure everything is properly working. 

- Second time, it was all software problems. I wasn't able to install the OS on the Hard drive via USB (CD Drive was pushed aside in the purchasing). I attempted to research the error, I spent hours on it, but nothing. I tried using different USBs, changing settings in the BIOS. The solution to it was pretty simple and pathetic, but once that got done I just installed all the drivers and it was ready to go.

3. If you were going to do a 10 question interview on questions related to answers of your EQ, who would you talk to and why?
- I don't know who I would ask, because I don't know anyone specific enough to be eligible to answer the questions.
  1. Do you work independently? Or are you employed by a specific business?
  2. What are the most common problems people ask you to approach? 
  3. How do you approach the person with the problem?
  4. How much time on average is put into in a certain situation?
  5. Since businesses often spend little money, is researching new hard/software necessary? 
  6. Once the solution is found, do you explain to the customer how to fix it themselves if the same problem occurs?
  7. Do the task involve hardware or software more often?
  8. If you work independently, about how often do small businesses call you in?
  9. If you work under an employer, how often do you spend managing the computers?
  10. Is there ever a situation where there is an immediate way to solve the situation and please the person you are assisting?

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